As designers, we know that our decisions have a real impact on how people use products. On the downside, poor design decisions have the potential to cause annoyance, cost users a bit of cash, or at worst, have more catastrophic results. Figuring out the intent behind designs, however, can be more tricky.
We came across this recently at work, when our general manager Damian unboxed a new 12” Macbook. We quickly noticed a problem: the new Macbook only had one port, with no adapter in sight. How was he going to charge his phone, or charge his new Magic Mouse, or connect his keyboard or monitor?